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ACCOUNT
Why should I create an account on this website?
By creating an account on webulbs you can access all our services rapidly. You can purchase, track and modify your orders, create your wish list and keep up to date and access special, exclusive bargains.
How can I create an account?
It's easy!
Click on Access and select “No account yet? Create one now”, insert your personal data and click save. You will receive a welcome email to the address you provided together with a summary of your access data. You are now ready to start shopping on webulbs. Remember to keep your credentials safe.
Are my personal data registered onto the website?
We are very clear as to how we treat your personal information. All the data you provide will be used to supply our services and won't be sold or transferred to third parties. Although we sometimes use external providers, please remember that they only operate on our behalf and according to our rules. The personal data controller is We Bulbs Srl. For further information, see the privacy and data treatment document.
You can request to access, modify and delete your personal data by emailing us at privacy@webulbs.eu
How can I reset my password? Have you forgotten your password or think someone has stolen your access credentials to Webulbs?
Click on Access and select “Forgotten password?”, type the email address you used to register and where you want to receive the temporary link to reset your password. Check your emails, click on the link and reset your password. If you cannot find our email, check your spam or ask for our help and
email us at info@webulbs.eu
How can I unsubscribe from your newsletter?
We are sorry you aren't interested in receiving our newsletters. Can we do anything to improve this service? You can unsubscribe from this service in the section Account\Newsletter. If you have any suggestions, please contact us at info@webulbs.eu
ORDERS
How can I place an order on Webulbs.eu?
Log onto your account, add products to your cart and checkout!
1. Make sure the products you selected are actually the ones you want – check quantities, sizes, measurements, colours, prices, etc.
2. Click on Buy it now
3. enter your shipping and billing data
4. Select the shipping method you prefer among the ones available
5. If you wish, you can leave indications for the courier to find your address (e.g., your phone number, additional indications)
6. If you have one, enter your discount code
7. Choose the payment method
8. Accept the terms of service
9. Submit your order.
Receipt of your order will be confirmed by email to the address
you provided upon registration.
A product I like is no longer available, what can I do?
We are sorry the product is no longer available. Enter your email address and click on Notify me when available and we'll email you when the product is presumably available again.
What is my order status?
Access your account and track your order from order history. From here you can visualise all your orders and quickly order the same items again. In addition, when you submit an order, we will send you emails to keep you updated on your order status.
I've changed my mind, can I modify or cancel my order?
Unfortunately, you may not always do so. From order history, click on your order details and email us.
If we can, we will modify or cancel your order, and the funds will be returned to the payment method you used when you ordered.
Can Webulbs modify or cancel my order?
Yes, Webulbs can cancel your order if
1. for reasons beyond our control we cannot satisfy your order request
2. you have violated our general terms and conditions
3. you are involved in financial fraud (especially if associated with credit card payments).
4. You have provided false or incomplete data
5. you have an ongoing legal dispute with Webulbs
In any case, if for any of these reasons Webulbs cancels your order, you will be notified and refunded promptly.
When can I leave a review ?
LLeave a review after trying a product. Your opinion is very important to us!
You can help other users decide if a product suits their requirements.
Whether your experience was good or bad, be sincere when writing your review: We do not accept spam or false, illicit, offensive comments or reviews which are unrelated to the product in question.
If you believe someone has violated your rights or Webulbs regulations, please email us at privacy@webulbs.eu
SHIPPING AND DELIVERY
When will I receive my order?
Webulbs constantly strives to ensure customers receive safe and fast deliveries.
All our orders are generally processed within 24/48 hours. Delivery times then depend on the destination and the shipping method available.
We work with express couriers who indicatively deliver goods within 2-7 working days.
How much are the shipping fees?
Shipping fees vary according to destination, size and weight of the parcel.
Fees are always clearly indicated (in Euro and including VAT) at checkout.
If delivery is outside Italy, clients are responsible for custom duties.
Where's my order?
You may track your parcel using the link we email you when your order is shipped.
Check this email is not in your spam, or email us at info@webulbs.eu
You may also track your order from your account in “order history”.
By clicking on your order details you will find your shipment tracking.
Can you ship abroad?
We're sorry, at the moment we can’t ship our products everywhere.
Please, check if your destination is allowed.
Can I change my delivery address?
Unfortunately you cannot always do that.
Get in touch with us immediately and we will try to help you.
Some couriers offer additional services such as the possibility of changing the delivery date and address up to a few minutes before the delivery occurs, leaving your parcel in stock or delivering it at a pick-up point. These options are available on the couriers' applications or websites.
Why was my order split in different shipments?
We split your shipment when the products you ordered exceed the weight or size limits indicated by the courier.
What happens if I'm not at home when the courier arrives?
If you aren't at home when your parcel is delivered, the courier could contact you to arrange another delivery attempt or leave an in-stock notice in your mailbox.
The in-stock location provided is usually near the delivery address. Youare required to collect your parcel within the date indicated in the notice. After that deadline, the parcel is returned to the sender and you are charged shipping fees.
However, some couriers offer additional services such as the possibility of changing the delivery date and address up to a few minutes before the delivery occurs, leaving your parcel in stock or delivering it at a pick-up point. These options are available on the couriers' applications or websites.
What happens if I receive a parcel with clear signs of transport damage?
We're sorry your parcel was damaged! You can decide to decline delivery or accept the goods pending inspection. Write Goods pending inspection due to .. (reason) on the proof of delivery receipt the delivery driver will ask you to sign. Then check if the products have been damaged. If so, contact us at info@webulbs.eu. Your email should contain
– your order reference number
– a copy of the document provided to the courier labelled as “Goods subject to inspection”
– Photos of the transport damages
– damage description
We will analyse the situation promptly and send you instructions to return the goods if this is the case, and will then refund you or send you a substitute product free of charge.
Attention! Any communication received after 5 working days * from delivery will not be considered.
*intended as calendar days.
The date indicated in the shipment tracking will be used as delivery date.
What happens if my shipment is lost?
We are really sorry you did not receive your shipment! Notify us as soon as possible, and we will check your shipping status. If the shipment is actually lost, we will refund you to the original payment method.
Alternatively, you can request the free delivery of another product by
contacting us at info@webulbs.eu indicating your order reference number.
PAYMENT
What payment methods does Webulbs accept?
We accept payments by credit card (MASTERCARD, VISA, MAESTRO and V-PAY), PayPal, MasterPass and Wire Transfer
Why was my payment declined?
Have you checked you entered the data of your payment method correctly?
Your payment method may ask you to confirm the transaction by sending a verification code to your mobile phone. You might need to check your balance or contact your bank.
Webulbs will start processing your order when payment is accepted , in the meantime, your order will be suspended.
I have received a discount code, where do I enter it?
Enter your discount code in your cart. The code is required before checkout.
Can I pay on delivery?
You can pay in advance by credit card (MASTERCARD, VISA, MAESTRO or V-PAY), PayPal , MasterPass.or Wire Transfer.
Is it safe to shop on Webulbs?
It is safe and SSL certified to shop by credit card. Personal data are not processed by our servers or staff, only by the banking system, and are not stored in any database. Transactions occur through secure, encrypted channels.
For further information, see our General Terms and Conditions